Privacy Policy

Last updated: June 15, 2026

Luna's Closet ("we", "us", or "our") is committed to keeping your personal information safe. This Privacy Policy explains what data we collect, why we collect it, and how we handle it when you use our website or shop with us. By using our Services, you confirm that you have read and understood this policy.

Powered by Shopify

Our store runs on Shopify Inc., which processes personal data on our behalf to keep things running smoothly. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs when it comes to personal data. You can find out more about how Shopify manages data by visiting the Shopify Privacy Policy.

What We Collect

The personal data we collect depends on how you use our site. This may include:

Personal and contact details: your name, email address, phone number, and delivery or billing address Payment data: transaction information handled securely by our payment providers Account information: login credentials and any saved preferences Purchase and browsing history: items you viewed, added to your bag, bought, or returned Support messages: anything you send us when contacting customer service Technical data: IP address, browser type, device information, and on-site behaviour

How We Collect It

Directly from you when you shop, register an account, or get in touch with us Automatically through cookies and tracking technologies as you browse Through Shopify and third-party providers that support our store operations From advertising and analytics partners, where permitted by applicable law

How We Use It

To process your orders, including payments, delivery and returns To send you relevant marketing communications and display personalised ads To identify and prevent fraud and keep your account secure To respond to your questions and resolve any support issues To meet our legal and regulatory obligations

Who We Share It With

We do not sell your personal data. We may share it in these circumstances:

With Shopify and service providers for order fulfilment, payments, and analytics With advertising and marketing platforms under their own privacy terms With group entities where relevant to our business With authorities when legally required

Cookies

We use cookies and similar technologies to keep our site running, understand how it is used, and personalise your experience. You can manage cookies through your browser at any time, though some features may not work as expected if you do. More at shopify.com/legal/cookies.

Children

Our site is not intended for children under 13. We do not knowingly collect their data. If a child has submitted information to us, please let us know and we will delete it immediately. We do not knowingly sell or share data of anyone under 16.

Data Security

We use reasonable technical measures to protect your data from unauthorised access or misuse. No online system is completely risk-free, and we cannot guarantee absolute security. We only keep your data for as long as needed before securely deleting or anonymising it.

Do Not Track

Our website does not respond to Do Not Track browser signals. Visit allaboutdnt.com for more information.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or restrict your personal data, request a copy of it, or withdraw consent at any time. Contact us using the details below to make a request.

International Transfers

Your data may be stored or processed outside the United Kingdom. When this happens, we ensure appropriate protections are in place, including Standard Contractual Clauses or other recognised transfer mechanisms.

Complaints

If you have concerns about how we handle your data, please reach out to us first. If you are not satisfied with our response, you have the right to contact your local data protection authority.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will appear on this page with a new date at the top.

Contact Information

Company name: A.H.M. Ventures (operating as Luna's Closet)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed

Phone: +44 20 4652 2540
Email: info@shoplunascloset.com