Privacy Policy

Last updated: September 11, 2026

At Luna's Closet ("we", "us", or "our"), protecting your privacy is something we take seriously. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit our website or place an order with us. By using our Services, you confirm that you have read and understood this policy.

Powered by Shopify

Our website is built and hosted on Shopify Inc., which processes personal data on our behalf to keep our store running. Where there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence when it comes to personal data. You can find out more about how Shopify handles data by visiting the Shopify Privacy Policy.

Information We Collect

The personal data we collect depends on how you interact with us. This may include:

Contact and identity details: your name, email address, and delivery or billing address. Payment information: transaction data handled securely by our payment provider. Order and correspondence history: what you ordered, when, and any messages you send us if you contact us about an order, including photos submitted to support a claim about a damaged, defective or wrong item. Technical data: IP address, browser type, device information, and how you interact with our site.

How We Collect It

Directly from you when you place an order or get in touch. Automatically via cookies and tracking tools as you browse our site. Through Shopify and the third-party providers that support our operations, such as our payment provider and carrier.

How We Use Your Information

To process and fulfil your orders, including payment, delivery and returns. To keep you updated on your order, including tracking and any delays or claims. To handle customer support queries, returns, cancellations and refunds. To detect and prevent fraud and protect the security of our store. To meet our legal and accounting obligations.

Sharing Your Information

We do not sell your personal data. We share it only where needed:

With Shopify, which hosts our store and processes data on our behalf. With our payment provider, which is certified and processes transactions over an encrypted SSL connection. With the carrier delivering your order, so it can be delivered, tracked, and investigated if it arrives damaged or goes missing. With authorities where we are legally required to do so.

We do not pass your information to anyone else for their own marketing.

Cookies and Tracking

We use cookies and similar tools to make sure our website works properly and to understand how visitors use it. You can manage cookie preferences through your browser settings, though some features may not work as expected if you do. More information is available at shopify.com/legal/cookies.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will remove it promptly.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse, including processing every transaction over an encrypted SSL connection and never storing full card details on our own servers. That said, no system connected to the internet is completely secure, and we cannot guarantee absolute protection. We only retain your data for as long as it is needed, after which it is securely deleted or anonymised.

Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers. You can learn more at allaboutdnt.com.

Your Rights Under GDPR

Under UK data protection law you have rights over the information we hold about you. In short, you can:

Ask for a copy of the personal information we hold about you. Ask us to correct information that is wrong or incomplete. Ask us to erase your information, where we are not required to keep it. Ask us to restrict how we use your information, or object to a particular use of it. Ask us to send your information to you or to another provider in a portable format. Withdraw consent, where our use of your information is based on your consent.

To use any of these rights, contact us and tell us which right you want to use and, if it relates to an order, give us the order number so we can find the right records. We may need to check who you are before we act, and we will respond within the time limit set by law.

International Data Transfers

Your data may be stored or processed in countries outside the United Kingdom, for example through Shopify's own infrastructure. When this happens, we make sure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognised transfer mechanisms.

Complaints

If you have concerns about how we handle your personal data, please reach out to us first. If you remain unsatisfied, you have the right to raise a complaint with the Information Commissioner's Office.

How Long We Keep It

We keep your order and payment records for as long as we need them to complete your order, to handle any return, cancellation, refund or carrier claim connected to it, and to meet the record keeping periods that tax and accounting law places on us. Once we no longer need information for those purposes, we delete it or remove the details that identify you.

Changes To This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date at the top.

Contact Information

Company name: A.H.M. Ventures (operating as Luna's Closet)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed

Email: info@shoplunascloset.com