Terms of Service

Overview

Welcome to Luna's Closet. In these Terms, "we", "us" and "our" refer to Luna's Closet. We operate this website and online store, including all content, tools, products and features available through it, to provide you with a way to browse and buy our knitwear (the "Services"). Luna's Closet is built on Shopify, which provides the platform that makes our Services possible.

These Terms, together with any policies referenced within them, set out your rights and responsibilities when using our Services.

Please read them carefully. They cover your legal rights, our liability, and how disputes are handled.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Section 1 – Access and Your Account

By using our Services, you confirm you are old enough to enter into a binding contract in your country of residence, and that you are responsible for any minor in your household who uses the Services on a device you supervise.

When ordering, we may ask for your name, email address, delivery address and payment details. You are responsible for making sure this information is correct and kept up to date.

If you set up an account with us, you are responsible for keeping your login details private and for anything that happens under that account. Accounts are personal and should not be shared or handed over to someone else.

Section 2 – Our Products

We describe and photograph our sweaters as accurately as we can, but screen and device settings can affect how a colour appears, so what you see on screen may look slightly different in person.

A sweater may not suit every wearer in exactly the way pictured, that comes down to personal fit and preference, which we cannot guarantee in advance.

We may update a product description, retire a style, or limit how many of one item a customer can order.

Section 3 – Orders

Placing an order is an offer to buy, not a guaranteed sale. We may accept or turn down any order. An order becomes a confirmed contract once we send you written confirmation, and payment must clear before that confirmation goes out.

Please check your order before submitting it. Once we have accepted it, we may not always be able to cancel or change it, though we will always try to help if you contact us quickly. If we cannot fulfil an order for any reason, we will let you know using the details you gave us.

All orders are subject to our Return & Refund Policy. By ordering, you confirm the items are for your own personal use rather than for resale.

Section 4 – Prices and Payment

Prices and any promotions can change at any time without notice. The price that applies to your order is the one shown at checkout and confirmed in your order confirmation. Shipping is free within our home market as set out on our Shipping Policy page; any other charges, such as import duties on deliveries outside that market, are your responsibility unless we say otherwise.

Where a promotion's own terms differ from what is written here, the promotion's terms take priority for that specific offer.

By submitting a payment, you confirm the payment details are yours to use, that you are authorised to use them, and that your provider will honour the charge. You are responsible for the full order amount including any shipping that applies.

Section 5 – Shipping and Delivery

Delivery times given on our Shipping Policy page are working estimates, not guarantees. We are not responsible for delays caused by the carrier, customs, weather, or other circumstances beyond our control. Once your order is handed to the carrier, it is on its way to you, but if it is lost or damaged in transit, follow the process in our Return & Refund Policy so we can raise it and resolve it with you.

Section 6 – Intellectual Property

Everything on this site, including our product photography, the text on our pages, and our branding, belongs to Luna's Closet or the parties we license it from. It is here for you to browse and shop, not to copy or reuse elsewhere.

You may not reproduce, redistribute or repurpose our content for your own commercial use without asking us first. Anything not specifically granted to you under these Terms stays with us.

The Luna's Closet name and any related branding belong to us and should not be used without our written permission. Shopify's own trademarks remain the property of Shopify Inc.

Section 7 – Third-Party Tools

From time to time our Services may include tools built by other companies, for example our order tracking tool. These are provided as they are, without any promise from us about how well they work, and we do not control how the third party runs them.

If you choose to use one of these tools, that is at your own risk, and it is worth checking that provider's own terms. Any new third-party tool we add later is covered by this same section.

Section 8 – Links to Other Websites

Our site may link out to other websites, for instance social media or a carrier's tracking page. We do not vouch for what is on those sites and are not responsible for anything that happens once you leave ours.

Section 9 – Our Relationship with Shopify

Luna's Closet runs on Shopify's platform. Every purchase you make is a transaction between you and Luna's Closet directly, Shopify is not a party to it. By shopping with us, you accept that Shopify carries no responsibility for our Services or for your order, and you agree not to hold Shopify liable for anything arising from your use of our Services.

Section 10 – Privacy

Any personal information we collect through our Services is handled in line with our Privacy Policy. Using our Services means you have read and understood how we handle your data, including that some of it is processed through Shopify's own systems as our platform provider.

Section 11 – Reviews and Feedback

If you send us a review, a photo, or any other feedback about a product or your experience, you are giving us permission to use, share and publish that content, for example on our site or social channels, without any payment owed to you. You confirm that what you send is genuinely yours to share and does not break these Terms. We may remove anything we consider inappropriate or unrelated.

Section 12 – Mistakes on Our Site

Occasionally a price, a product description or a stock level on our site may be wrong. If that happens, we may correct it, and where necessary update, cancel or decline an order affected by the error, we will always try to contact you first if this affects an order you have placed.

Section 13 – Acceptable Use

Please only use our Services for legitimate shopping and related purposes. Do not use them to break the law, infringe someone else's rights, harass anyone, submit false information, send spam, impersonate another person, or otherwise disrupt other customers' experience on the site.

You must not attempt to introduce malicious code, scrape or copy the site for your own use, collect other customers' information, or try to breach our security. We may suspend or close your access if you do any of this.

Section 14 – Ending Access

We may suspend or close your account or access to our Services if needed, for example in response to misuse. You remain responsible for anything you owe us up to that point, and any part of these Terms that is meant to continue afterwards will still apply.

Section 15 – No Extra Warranties

The information on our site is provided to help you shop with us and is given in good faith, but we do not promise it is always fully accurate or complete.

Beyond what we specifically commit to in these Terms and our policies, our Services and products are provided as they are, and we do not guarantee the site will always be available or fault-free. Some of the limits above may not apply where local law does not allow them.

Section 16 – Limits on Our Liability

To the extent the law allows, Luna's Closet is not liable for indirect or unpredictable losses arising from your use of our Services, beyond what is already set out in our Return & Refund Policy and Shipping Policy for problems with an actual order.

Section 17 – If Something Goes Wrong Because of You

If we, or Shopify, face a claim or cost because you broke these Terms, misused our Services, or broke the law, you agree to cover the reasonable costs that result from that.

Section 18 – If Part of These Terms Doesn't Hold Up

If a court decides part of these Terms cannot be enforced, that part will be applied as far as the law allows, and the rest of these Terms continues to apply as normal.

Section 19 – The Full Agreement

If we do not act on a breach of these Terms straight away, that does not mean we have given up that right. These Terms, along with our published policies, are the complete agreement between you and us, and replace anything discussed elsewhere beforehand.

Section 20 – Transferring These Terms

You cannot pass your rights or obligations under these Terms to someone else without asking us first. We may transfer our own rights and obligations under these Terms if our business changes structure.

Section 21 – Which Law Applies

These Terms are governed by the law of the country where Luna's Closet is registered, and any dispute falls under the jurisdiction of the courts there.

Section 22 – Headings

The headings in this document are there to help you navigate it and do not change how any section is interpreted.

Section 23 – Updates to These Terms

We may update these Terms from time to time, the current version is always the one published on this page. If you keep using our Services after an update, that counts as accepting the new version.

Section 24 – Contact Information

Company name: A.H.M. Ventures (operating as Luna's Closet)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed

Email: info@shoplunascloset.com